1. Data Controller

This website is operated by:

• Company name: REF PRO PROPERTY SL

• Legal form: Limited Liability Company

• NIF / CIF: B249…

• Registered address:
  Avenida Virgen del Rocío
  29670 Marbella
  Málaga, Spain

• Business activity: Holiday rentals and real estate management

• CNAE: 6810 – Real estate activities on own account

REF PRO PROPERTY SL is the Data Controller responsible for the processing of personal data collected through this website.

2. Personal Data Collected

We may collect and process the following personal data:

• Full name

• Email address

• Phone number

• Postal address

• Booking details (stay dates, number of guests, preferences)

• Payment-related information (processed securely by third-party providers; no banking data is stored by us)

• IP address and browsing data

• Any information voluntarily provided via contact forms

3. Purpose of Data Processing

Personal data is collected for the following purposes:

• Responding to inquiries and contact requests

• Managing holiday rental bookings

• Communication before, during, and after the stay

• Administrative, accounting, and legal management

• Sending commercial communications (with prior consent)

• Improving website functionality and user experience

• Compliance with legal and regulatory obligations

4. Legal Basis for Processing

The processing of personal data is based on:

• Performance of a contract (booking and rental agreements)

• User consent

• Compliance with legal obligations

• Legitimate interest of REF PRO PROPERTY SL (service improvement, security)

5. Data Recipients

Personal data may be shared with:

• Technical service providers (hosting, website maintenance)

• Secure payment service providers

• Service providers related to the rental activity (property management, cleaning, maintenance)

• Public authorities when legally required

Personal data is never sold to third parties.

6. International Data Transfers

If personal data is transferred outside the European Union, REF PRO PROPERTY SL ensures that appropriate safeguards are in place in accordance with GDPR requirements.

7. Data Retention Period

Personal data will be retained:

• For the duration of the contractual relationship

• As long as required to comply with legal obligations

• Until consent is withdrawn for marketing communications

8. User Rights

In accordance with applicable data protection regulations, users have the right to:

• Access their personal data

• Request rectification of inaccurate data

• Request erasure of personal data

• Request restriction of processing

• Object to data processing

• Request data portability

To exercise these rights, users may submit a written request, along with proof of identity, to the registered address of REF PRO PROPERTY SL or via the website’s contact form.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Data Security

REF PRO PROPERTY SL implements appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal data.

10. Cookies

This website uses cookies to enhance user experience. For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

REF PRO PROPERTY SL reserves the right to modify this Privacy Policy at any time. Any changes will become effective upon publication on the website.

12. Contact

For any questions regarding this Privacy Policy, please contact us through the website’s contact form.