1. Company Information
This website is operated by:
Company name : REF PRO PROPERTY SL
Legal form : Limited Liability Company
NIF / CIF : B249…
Registered address :
Avenida Virgen del Rocío
29670 Marbella
Málaga, SpainBusiness activity : Holiday rentals and real estate management
CNAE : 6810 – Real estate activities on own account
2. Purpose
These General Terms and Conditions govern the booking and rental of holiday accommodation offered by REF PRO PROPERTY SL through its website, as well as the use of the website by users.
By making a reservation or using the website, the user acknowledges having read, understood, and accepted these Terms and Conditions without reservation.
3. Booking Conditions
Bookings may be made online via the website or through direct contact with REF PRO PROPERTY SL.
A booking becomes effective only after written confirmation and receipt of the required payment or deposit.
The minimum age to make a booking is 18 years .
The person making the booking is responsible for all guests included in the reservation.
4. Prices and Payment
Prices are displayed in EUR (€) unless otherwise stated.
Prices include the rental of the property for the agreed period and may exclude optional services unless specified.
Payment terms (deposit, balance, payment deadlines) will be clearly stated at the time of booking.
Payments are processed through secure third-party payment providers.
REF PRO PROPERTY SL does not store credit card or banking details.
5. Security Deposit
A security deposit may be required prior to arrival.
The deposit is intended to cover any damage, loss, or breach of these Terms.
The deposit will be refunded after departure, subject to inspection of the property, within a reasonable period.
6. Cancellation Policy
Cancellation conditions are specified at the time of booking.
Any cancellation must be notified in writing.
Refunds, if applicable, will be made in accordance with the applicable cancellation policy.
REF PRO PROPERTY SL reserves the right to cancel a booking in the event of force majeure or circumstances beyond its control, in which case any amounts paid will be refunded without further compensation.
7. Check-in and Check-out
Check-in and check-out times will be communicated prior to arrival.
Early check-in or late check-out may be subject to availability and additional charges.
Guests must return the property in a clean and orderly condition.
8. Use of the Property
The property may only be occupied by the number of guests stated in the booking.
The property must be used exclusively for holiday accommodation purposes.
Parties, events, and commercial activities are strictly prohibited unless expressly authorized.
Guests must respect neighbors, community rules, and local regulations.
9. Responsibilities and Liability
Guests are responsible for any damage caused during their stay.
REF PRO PROPERTY SL shall not be liable for loss, theft, or damage to guests' personal belongings.
REF PRO PROPERTY SL shall not be held liable for disruptions caused by utilities, internet providers, or external services beyond its control.
10. Complaints
Any complaint must be reported as soon as possible during the stay to allow REF PRO PROPERTY SL to provide an appropriate solution. Complaints submitted after departure may not be considered.
11. Website Use
Users agree not to misuse the website or engage in illegal activities.
All content on the website (texts, images, logos) is the property of REF PRO PROPERTY SL or its partners and is protected by intellectual property laws.
Any unauthorized use is strictly prohibited.
12. Personal Data
Personal data is processed in accordance with our Privacy Policy , available on the website.
13. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Spanish law .
Any dispute arising from their interpretation or execution shall be subject to the jurisdiction of the courts of Málaga, Spain , unless mandatory consumer protection laws provide otherwise.
14. Amendments
REF PRO PROPERTY SL reserves the right to modify these General Terms and Conditions at any time. The applicable version shall be the one in force at the time of booking.